help desk book demo

The OrangeDESK is a home grown Help Desk / Customer Service Management and Employee Management, Project Management and Web Portal Management Application that tracks Customer requests, Employee tasks and resolve the issues based on issue type, priority, and category. 

Feature-Rich options:

Rule Engine, Voicebot, Social Media, Email, WhatsApp, SMS Integration, Form Builder, Field Builder, and More

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OrangeDESK comes with a ready-to-use features that are completely easy to use for any user, even a beginner, as it is a user-friendly application.

It is a fully responsive application that works on any device. It is compatible with all major online Browsers, as well as Desktops, Mobile Phones, Tablets etc on Windows, Android and iOS Platforms.

MODULES

Learn more about the Comprehensive Modules

TICKET MANAGEMENT

The ticket management Module is the backbone of the entire OrangeDESK which will help you create an ecosystem to manage your internal and external issues and tasks effectively. 

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EMPLOYEE MANAGEMENT

Employee Management Module comes with several features, such as Employee Check-in and Check-out to keep a track of daily employee activities, employee self service portal to solve... ..

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CUSTOMER MANAGEMENT

Customer management comes with features like Customer Self Service portal to look for the solution or answer for their query, ticket tracking to remain updated on the status of the.... …

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PROJECT MANAGEMENT

Project management is based on maintaining a proper sequence and workflow of the ongoing project. It avoids the unwanted disruptions and miscommunication through .....

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WEB PORTAL MANAGEMENT

The customer has the option of building its own Website/ Web Portal/ Web Channel, and managing the entire web channel using OrangeDESK without any dependency. ... 

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CUSTOM MODULES

The client can come up with a variety of requirements to SOMAYAJI by using the ticketing engine; and multiple modules can be built in OrangeDESK itself, such as Asset  ...

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